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The ability to supply customers with high-quality technical support can be a key
differentiator for your product. Many small and medium-sized organizations find
themselves having to use expensive development resources to provide the level of
support needed, preventing them from working on revenue generating projects.
The service will be custom-designed around your requirements utilizing ITIL standards
and covers:
- Customized online support system and knowledge base that provides a single point
of contact for all support and total incident management.
- SLA based on your priorities.
- In-depth and regular reporting enabling you to identify product areas that may need
attention.
- We provide first line technical support for many of our customers’ products delivering
a seamless and high-quality service for the end user.
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